How we protect your credit card information
At UNFCU, we are committed to protecting the privacy of each member's financial information. To that end, we implement and maintain extensive physical, electronic, and procedural safeguards at all times in compliance with federal regulations. This is to protect your information while conducting business via our Internet Banking platform, ATM networks, wire services, standing orders, telephone banking and via other UNFCU channels. We ensure the highest level of security on our credit cards and have many security features in place to minimize and/or block unauthorized activity. You may hear of security breaches that arise from hackers illegally accessing databases of merchants. UNFCU is not at fault for those breaches, and takes steps to minimize the chance that a compromised card will be used fraudulently.
On occasion, this can involve re-issuing your card and placing certain limits at merchants where fraud has previously occurred. Although we do recognize the inconvenience members face in acquiring a replacement card or to have fraudulent activity removed from their account, we act with your financial safety in mind. In the event your UNFCU VISA credit card has been compromised due to an external data breach, you will be contacted by mail regarding replacement of your card(s). As a safety precaution, you should always closely monitor activity on your accounts to ensure there is no unexplained or suspicious activity. If you are billed for a transaction that you did not perform, please be sure to notify us immediately.