Stay Secure: Be cautious of text messages and phone calls claiming to be from UNFCU reporting fraud on your accounts. Contact us directly to verify.
Holiday Schedule: Our Contact Center will have updated hours during December holidays. View updates.

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Help & Guidance

Contact Us

Get in touch or visit us in person

View all the ways you can get in touch with us across the globe. For immediate support, browse our Help Center to find ways to take full advantage of your UNFCU solutions.

Our Contact Center Agents are available during the following hours to assist you via phone, chat, and email:

Monday–Friday: 24 hours a day (New York time)
Saturday: 09:00–17:00 (New York time)
Sunday: Closed

Circle notice.

Updates and alerts

Our Contact Center will have updated hours during December holidays:

  • 24 December: Contact Center will be open from 00:00 to 18:00 New York time
  • 25 December: UNFCU will be closed

Normal business hours will resume 26 December at 00:00 New York time.

Connect with us online

Chat.

Web Chat

Available only in English 

Virtual Agent: Connect with a virtual agent for automated service 24/7.

Live Agent: Connect with a live agent during Contact Center hours of operations. Simply type ‘live agent’ in the chat box.

Click on the Web Chat icon on the bottom right corner of unfcu.org or in Digital Banking to get started. 

Email send.

Email

Complete and submit our brief form below for assistance. You can also send your questions to email@unfcu.com. We will respond within one business day.

Email us

Call us

Phone call.

Phone

Call us for support, especially for urgent matters.

Primary phone number:
+1 347‑686‑6000 

View toll-free & local numbers
Computer.

Skype

Make free Skype-to-Skype calls1 globally from any device by adding unfcu.skype to your contact list.  

To ensure your security, do not use any other Skype channel.

Visit us in person

Visit us.

Africa

Visit us at a UNFCU location in Kenya or Uganda.

View all locations
Visit us.

Europe

Visit us at a UNFCU location in Austria, Italy, or Switzerland.

View all locations
Visit us.

United States

Visit us at a UNFCU location in New York, Washington, DC, or Virginia.

View all locations

Other ways to connect

Find ATMs.

ATMs

Locate no-fee ATMs near you. At UNFCU ATMs in the US, you can make both cash withdrawals and deposits.

Find an ATM
Email.

Mail

Address your inquiries and feedback to:

United Nations Federal Credit Union
Court Square Place
24-01 44th Road
Long Island City, NY 11101 USA
ATTN: Contact Center

Events.

Events

We host virtual and in-person events for our global community. Visit our events page to see if we are hosting an event in your region.

Learn more
For matters related to the Real Estate Settlement Procedures Act

Send notices of error, information requests, or qualified written requests to:

United Nations Federal Credit Union
P.O. Box 1942
Long Island City, NY 11101 USA
Attn: Notice of Error/Information Request Dept.

Please include your name, account number, and the reason(s) you think your account is in error.

Disclosures

  1. Skype Incorporated is a third party application that needs to be installed on your computer or mobile device. Skype requires an internet connection. UNFCU does not currently support video conferences or chats via Skype.